Refund policy
We operate a 3 days refund/replacement policy to ensure your order arrives in perfect condition!
If your order arrives damaged or incorrect, contact us within 3 days of delivery to be eligible for a refund or replacement.
If it has been over 14 business days and your order has not arrived, contact us and we will look into the status of your order to see if there has been a problem.
Returns & Exchanges
Eligibility:
- Returns or exchanges are accepted within 14 days of receiving your order.
- Items must be in new, unused condition and in the original packaging.
Non-Refundable / Non-Returnable Items:
- Items damaged or altered by the customer
- Items missing parts not caused by our error
- Wrongly ordered items or incorrect sizes (customers are responsible for checking before purchase)
- Reasons such as “Changed my mind,” “Don’t like it,” or “No longer needed”
Return Shipping:
- Customers are responsible for return shipping costs unless the item was sent incorrectly or damaged.
- Shipping costs are non-refundable.
Damaged or Incorrect Items:
- If you receive a defective, damaged, or incorrect item, contact us within 3 days of receipt at service@awatchaccs.com..
- Include a detailed photo of the issue for a quick resolution.
Refunds
- Refunds are issued to the original payment method.
- Once processed, funds typically appear within 3–5 business days.
- A confirmation email will be sent to your registered email.
Thank you for shopping with Awatchaccs. If you have any further questions, please don't hesitate to reach out to our support team at service@awatchaccs.com.